How we involve the public in Governance

The CCG is accountable to its Governing Body, its member practices, local patients and the Hounslow community. We are overseen by NHS England, a public body that is part of the Department of Health. Our Constitution sets out the rights and responsibilities of patients, the public and staff along with the plans we have committed to achieve.

Within this section you can find out:

Our approach to engagement

Harrow CCG is committed to ensuring that patients’ needs are at the heart of everything we do. In order to ensure that we reflect our population we aim to have effective patient, carer and public involvement embedded in our work and in our planning processes.

We follow a set of guidance issued by NHS England which outlines best practice for enabling people to voice their views, needs and wishes, and to contribute to plans, proposals and decisions about services.

 Our engagement principles

The CCG’s engagement work is built upon strong foundations.

We have a set of engagement principles based on our core values. As part of this we strive to:

  • Hold open, clear informed and collaborative conversations
  • Ensure engagement is core to our planning, prioritising and commissioning activities
  • Develop innovative and interactive approaches to holding engagement conversations
  • Seek and listen to views of our partners, patients, carers and local citizens
  • Be honest and transparent in offering opportunities and discussing constraints and challenges to the delivery of services

 

These principles are the foundation of our draft engagement strategy - pages 5-6. This document sets out our intentions for ways in which we aim to involve our stakeholders and local population.  Engagement is a vital part of our goal to achieving our strategic initiatives and delivering the best health and wellbeing within the resources available.

What our population has told us about these principles:

  • Build trust and relationships. Have a more partnership approach
  • Regular communication: around changes that are taking place – don’t stop after consultation. Provide evidence that we have listened, responded and taken their views into account
  • Allow enough time for people to feedback – otherwise it feels tokenistic. Important that people can see the results. Think about where, when and how are we going to feedback.
  • Language is important: We need to create an easy read version of the principles.
  • Honesty: We need to be honest with what can be done within budget
  • Reach out into the community: Go out to people rather than expecting them to come to you. Ensure you gather a wide and diverse sample.
  • Be inclusive and accessible: Consider how you access people who are socially isolated, or who are not represented by existing groups – eg homelessness/financial hardship, people with MH conditions
  • Listening, feedback, openness and transparency need to be added
  • All principles are important, but we need to ensure how they are implemented and adhered to.


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Through the ‘analyse and plan’ stage we:

  • Work with communities in identifying local health needs
  • Engage patients, carers and public in shaping future priorities
  • Encourage service uses and their families to share experiences to better inform our planning

Examples of this include:

  • We held Healthcare in Harrow events to ask local people: “what is important to you about local healthcare services?  Collecting these views at the draft planning stage has proved essential in developing our commissioning intentions and setting our priorities for 2018-19.

Through the design and improve stage when buying services we:

  • Engage local people, providers and patients in service design and improvement.
  • Support patients, carers and the public to be involved in the procurement and contracting of new services.

Examples of this include:

  • Service user involvement in the design in our Dermatology services contract.
  • Harrow Patient Participation Network (HPPN) involvement in Primary Care services.

Through the monitoring, learning and assurance phase we:

  • Include patient experience and feedback in our contracts
  • Give patients a voice in on-going monitoring of provider performance
  • Share feedback with partners to help them continually improve

Examples of this include:

  • Regular meetings with Healthwatch to gather and share intelligence on patient feedback
  • Report patient experience and involvement at the Quality, Safety and Clinical Risk Committee
  • Share Patient Experience at our Governing Body Meetings

 

How we involve our patients and public in engagement

A range of inclusive approaches and methods of engagement

We use a variety of mechanisms to involve the local population and gather feedback, to ensure that we can capture a wide range of views and opinions. Evidence of the number of public facing meetings and sessions we hold can be seen on our events page.

  • Focus groups
  • Informal discussions
  • Formal consultations
  • Public meetings
  • Regular stakeholder newsletters
  • Social media
  • Videos
  • Surveys – online, paper, through networks
  • Through media channels
  • Meetings with voluntary groups, Healthwatch and our stakeholder networks
  • Taking conversations into the community

 Examples of this include:

  • We have held various public meetings and taking conversations to the community