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Changes to Belmont Health Centre are happening on 1 November 2019. Here’s what you need to know.

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2 October 2019

Harrow CCG would like to inform local residents that changes to Belmont Health Centre will take place on 1 November 2019. The centre will change from a walk-in and wait service to a GP Access Centre.

This means from 1 November 2019 patients in Harrow will need to call their GP or 111 to pre book an appointment before arriving at Belmont Health Centre. GP appointments will be available 8am-8pm seven days a week.

The Belmont will still be able to see and treat the same number of patients following the change (20,000 appointments a year), and still provide the same GP service it does now. The current walk-in and wait service is not an emergency service; it is a GP service, the same as when a patient visits their own GP.

Booking appointments will also improve patient safety. Patients will receive care in the right place at the right time, with the GP able to access their patient notes. There’s also no need to sit and wait to be seen, saving time for those who arrive for their appointment.

Patients who currently use Belmont Health Centre but are registered with a Brent, Barnet, Ealing or Hillingdon GP will be able to book an appointment within their boroughs. These appointments are already offered seven days a week, including weekends and evenings and are also bookable by contacting their GP surgery or calling NHS 111.

Dr Genevieve Small, Chair of Harrow CCG said:

“We want everyone in our borough to receive better access to GP services at a time that suits them, including appointments at evenings and weekends. Having a GP Access Centre also means there is no need to wait for long periods of time in the waiting room to be seen.”

Javina Sehgal, Managing Director of Harrow CCG said:

“The change at Belmont Health Centre follows a similar transition at Alexandra Avenue Health Centre last year. Our recent survey, from May 2019, showed that 8 out of 10 patients rated their experience at the Alexandra Avenue GP Access Centre as very good or excellent.”

Harrow CCG will be publicising the changes to Belmont Health Centre in October, which will include posters and leaflets distributed within the centre, local GP practices and other public areas. There will also be engagement sessions at the centre to answer any questions patients may have.

Take a look at our leaflet and frequently asked questions document for more information. If you have any further questions or comments, please contact the NW London Communications Team at nwlccgs.media@nhs.net